In order to optimize the patient care process, ensure continuity of hospital medical care and reduce the workload of secretaries, the Civil Hospitals of Colmar (HCC) equipped themselves with Dragon Medical One, a voice recognition solution Nuances of communicationa company acquired by Microsoft in 2022, to automate the writing of reports and connection letters.
The HCC public health facility, composed of 4 geographically different locations in the western part of the city of Colmar, has 675 doctors and handles 413,653 admissions per year. More than 200 of them are now using Dragon Medical One.
Based on deep learning, hosted in secure Microsoft Azure centers in France, with artificial intelligence trained on professional medical vocabulary, this solution connects directly to HCC’s easily computerized patient record (DPI).
dr. Marc Schneider, a urologist, has been using the Dragon Medical One for ten years, both in a professional and personal environment, and has already seen the advantages in terms of precision, speed and time savings that this solution offers.
At that time, even the most experienced secretary spent between 15 and 20 minutes completing a letter. With a caseload of approximately fifty patients a day, in addition to his other responsibilities, Dr. Schneider’s process of reviewing these letters typically took two to three months. Retrospectively going through piles of documents and letters from patients was a huge challenge, requiring me to remember all the details.
Since the successful integration of Dragon Medical One into HCC and its compatibility with DPI, Dr. Schneider has encouraged his colleagues to adopt it to reduce the burden on overworked secretaries.
From now on, the medical letter is given to the patient directly at the end of the consultation, reducing delays for other hospital care providers. It is also sent to the doctor via secure messaging and to Mon Espace Santé (if the patient has agreed).
dr. Schneider, also a medical expert on patient complaints procedures across France, says:
“Dragon Medical One has helped improve patient admissions. That is unimaginable work without. With Dragon Medical One, I can dictate a file summary of 300 pages in just 2 hours, while without a solution I would need 4″.
dr. Marie-Sandrine Mann, a specialist in physical medicine and rehabilitation, who conducts various consultations within HCC, also uses the solution. It generates specific reports for each type of consultation, whether it is a specialist external consultation such as a post-stroke consultation or multiple sclerosis assessment, podiatry consultation, multidisciplinary diabetic foot and neuropathic consultation meetings, or even opinions and consultations within a day hospitals.
She explains:
“With Dragon Medical One, accurate information is instantly displayed in the DPI, error-free. Dragon Medical One help me write a report on live consultations in front of the patient, as well as letters sent to doctors. That way, I can write long and detailed reports, dictate at my own pace and without losing any of my ideas.”
The solution also allows him to save considerable time when transcribing the history and medical history of a patient transferred from another hospital.
99% of 200 doctors say they are satisfied using Dragon Medical One, as does Loïc Moeglin, Director of Information Systems at HCC, who gives a very positive initial assessment:
“The DMO made it possible to achieve tangible gains: the facility recovered 5,176 hours of work in one quarter, and the automatic inserts offered by the tool made it possible to avoid 10 additional days of dictation. This solution provides a real benefit with precise performance monitoring.”